Shipping policy

Delivery Cost & Timings

Please be advised, express delivery is not currently available as a shipping method for US customers.

Our customer service team is here to help should you require any further assistance.

UNITED STATES

Shipping Metod Time Fee
Free Standard Delivery Up to 8 days  Free if orders over $99
Standard Delivery Up to 8 days $9.90

 Why does it take so long?

Once we finish working on your item, we pack it up and send it to the post office. Then we share the tracking number with you so that you can follow your parcel.

Order Delays

Sometimes things don't go as planned, and delays happen. They occur rarely and usually are caused by factors that are outside of our control. Should this predicament happen, we ask you to kindly remain patient and understanding.

To eliminate any possibility of a delay, please make sure you enter the correct delivery details. If you have mistakenly filled in the form, don’t hesitate to contact us at info@airhousehold.com. We will solve this issue as soon as we can to ensure you receive your item quickly.

If the delivery time is already up and you still haven't received your package, please contact us at info@airhousehold.com so that we can see what went wrong.

Sometimes we at Air Household experience an unusually high demand. If it impacts the manufacturing time, we will surely contact and warn you about possible delays.

How Do I Track My Order?

If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information. If you're having trouble tracking your parcel, please refer to the following page

Can I Cancel My Order?

Once you’ve placed your order, we receive it immediately to minimize the manufacturing time. Air Household will cancel the order free of charge if the customer requests the cancellation within 24 hours after they’ve placed the order. To cancel the order, please contact us at info@airhousehold.com.

We can’t guarantee a successful free cancellation for orders that are placed on a weekend. If you succeed to cancel the order within 24 hours after its placement, you will not be charged. If the costs were already lifted from your credit card, we will fully refund the purchase price.

Air Household doesn’t accept cancellations requested over a weekend or after the order was shipped. Then you will have to pay the full amount for the order.

Can I Modify My Order?

You can change the shipping address if the order wasn’t shipped yet. Also, Air Household will accept modifications related to the color and size of items if you place the request within 24 hours after you’ve placed the order. You can add new items to the existing order within 24 hours after you’ve placed it.

To request any available modifications, please contact us at info@airhousehold.com.